Frequently Asked Questions
Everything you need to know about your Fitness Depot experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while heavy equipment may require specialized freight delivery.
Do you offer a warranty on gym equipment?
Yes, all our cardio and strength equipment comes with a manufacturer's warranty. Specific terms vary by brand, but most include at least one year of coverage on parts and labor.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please note that for hygiene reasons, some items like supplements and protective gear are final sale.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide assembly services for heavy machinery?
Yes, we offer professional in-home assembly services for treadmills, ellipticals, and power racks for an additional fee. You can select this option at checkout.
What payment methods do you accept?
Fitness Depot accepts all major credit cards, PayPal, and flexible financing options like Affirm or Klarna to help you build your home gym now and pay later.